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DJI Mavic Pro

DJI Mavic Pro_Tech Support

Browse our product support, tips & tutorials for your DJI Mavic Pro:

 


Frequently Asked Questions

DJI Mavic Pro

What’s the main difference between Mavic and Phantom 4?
The Mavic is smaller, lighter, and easier to carry with you thanks to its foldable design. Its new OcuSync transmission system has a longer transmission range and 1080p resolution. Due to its larger size, the Phantom 4 has a higher maximum speed and can withstand stronger winds.
Does the folding mechanism wear out and will it need replacing?
The folding mechanism has been tested to last at least 5000 folds. It is unlikely that it will wear out during the Mavic’s lifetime.
What’s difference of camera between Mavic and Phantom 4?
The two cameras have the same features, but the Mavic’s camera has a smaller FOV, is able to focus as closely as 0.5m and can be rotated 90° for portrait shots and selfies. The Phantom 4’s larger FOV makes it better suited for landscape imaging.
Is the Mavic Pro waterproof?
No. As the Mavic chassis is low to the ground, only take off and land in suitable areas that are flat and free of puddles.
How do you enable auto focus on the Mavic Pro camera?
Focus is essential to capturing sharp images. To enable auto focus:
1. Tap the screen in the DJI GO app camera interface.
2. Long tap the screen to enable auto focus when using ActiveTrack, TapFly and Gesture modes. (This function needs to be enabled in General Settings)
3. Focus at the center by pressing a customisable button. C1 is set by default and can be used during normal flight or while using Intelligent Flight Modes.
When shooting in manual focus mode, my shots are blurred even when moving the slider all the way to infinite focus. Why?
The focus range of the Mavic is 0.5m to infinite. Slide along the bar until you reach a focus point. Sliding straight to infinite focus does not guarantee sharp focus.
Can I zoom during shooting?
The Mavic Pro supports a 2x digital zoom, but does not support optical zoom. You can zoom in or out by dragging on the screen or by pressing the customisable buttons.
What is the difference between using the remote controller to control the Mavic, and using your smartphone to control it via Wi-Fi?
The Mavic remote controller uses DJI’s OcuSync transmission technology, giving it an increased range of up to 4.3mi (7km) in open areas without interference, FCC compliant. When using a smartphone connected via Wi-Fi, the controllable range is 80m, and maximum altitude is 50m, making it suitable for short-range shots like selfies and for setting up ActiveTrack. You can also download photos and videos directly from the Mavic to your mobile device via Wi-Fi. By sliding the Control Mode switch on the right hand side of the aircraft, you can choose easily between Wi-FI and RC mode depending on which transmission type you need.
How do I switch between the two controller modes?
First, make sure that your aircraft is powered off.
Then, open the small cover on the right hand side of the aircraft body. Slide the switch to the left to enable Wi-Fi control, or to the right to use the remote controller.
What sizes of smartphone can fit inside the Mavic remote controller?
The Mavic remote controller can fit smartphones between 6.5-8.5mm thick and up to 160mm long, without a phone case. Phones and tablets larger than this do not fit the remote controller’s device holder.
Can I use a regular USB cable to connect my phone and remote controller?
Yes, you can. However, for the best user experience, we recommend that you use a dedicated Mavic RC (Remote Controller) Cable to connect your phone.
What is the default Wi-Fi SSID and password?
For security purposes, each Mavic has its own SSID and password that can be found on a sticker on one of the forearms of the aircraft and inside the battery compartment. For your first use, you can scan the QR code with the DJI GO app to connect to the aircraft*, or enter the password manually under your phone’s Wi-Fi settings. (*Only available for Android devices).
How can I set the Wi-Fi SSID and password?
Connect to your Mavic via Wi-Fi and then enter Camera View. Now enter Wi-Fi settings to manually set the SSID and password.
What customisable buttons does the Mavic Pro have?
C1, C2 and 5D buttons on the remote controller are customisable. Default settings: C1: Focus at the center, C2: Play back, 5D Up: Recenter gimbal, FD Down: Tilt gimbal down, 5D Left: Zoom in, 5D Right Zoom out.
What’s the difference between the Remote Controller Cable (Standard Micro USB Connector) and the Remote Controller Cable (Reverse Micro USB Connector)?

Phone with display facing up:

Standard Micro USB connector 

 

Reverse Micro USB Connector

The Remote Controller Cable (Standard Micro USB Connector) is compatible with: Samsung, Huawei, Motorola and more. The Remote Controller Cable (Reverse Micro USB Connector) is compatible with: HTC, Mi, OPPO and more. For Sony, VIVO, and other brands, phone compatibility differs by model. Please take care to choose the correct type for your phone.

What’s the highest level of wind the Mavic can resist?
The Mavic can withstand a level 5 wind, also called a fresh breeze. This is defined as wind speeds of 19–24mph (29–38kph).
What is the main benefit of the OcuSync video transmission system?
OcuSync has a range of up to 4.3 miles (7 km) with improved resistance to interference and a higher transmission throughput. At shorter ranges it can stream footage to you at 1080p resolution and also allows photo and video downloads at 40Mb/s.
What is the difference between quick calibration and advanced calibration?
When the Vision System fails to function normally, you can do a quick calibration in the DJI GO app, or connect the aircraft to a computer to perform advanced calibration for higher precision.
What is the difference between the Mavic’s Intelligent Vision Positioning System and an Optical Flow Vision Positioning System?
The Mavic combines dual forward and downward vision sensors to realise precision hovering. Therefore, it requires no more than a patterned surface and enough available light to be able to hover stably up to 13m above the ground. Even if the Mavic is unable to identify reference points on the ground, it can still rely on its forward vision sensors to hover. In contrast, an Optical Flow system, requires information from ultrasonic sensors to supplement its view of patterned surfaces. An example to show the difference between the two systems is when the aircraft is returning to you while you are standing on a balcony. When flying in over the balcony, drones using Optical Flow will receive data from two data sources that measure its height above the below surface differently – one being its height above the ground, and another the height above the balcony. As the data is not compatible, an Optical Flow system may become confused. Another example is when the ground below the drone is covered by vegetation. Plants and trees do not reflect sound as well as other surfaces, causing the Optical Flow system’s ultrasonic sensors to be unable to gather altitude data. In conclusion, the Mavic’s Intelligent Vision Positioning System requires fewer inputs and is therefore more robust in its functionality.
What is the maximum distance and maximum flight speed at which the Mavic can fly while avoiding obstacles?
The Mavic will automatically avoid obstacles 50ft (15m) in front of it. The maximum speed at which the Mavic is able to avoid obstacles is 22mph (30kph).
Can the Mavic’s charger charge both its Intelligent Flight Battery and its remote controller?
Yes, it can charge a battery and two other devices simultaneously via USB. However, it will take longer to fully charge the devices.
Does the Mavic’s battery support quick charging?
Yes. The Mavic’s Intelligent Flight Battery supports quick charging at nearly 2C, with a maximum charging power of 100W. The rated power of Mavic Battery Charger is 50W, and the rated power of the Mavic Car Charger is 78W. When using the Mavic Advanced Charging Hub with a 100W adaptor, the battery can be charged at 100W.
What is a Battery Charging Hub? What is the difference between the two versions of the Mavic’s Charging Hub?
The two Charging Hubs can both charge up to 4 batteries at one time. In order to fully charge the first battery as quickly as possible, the Intelligent Flight Batteries are charged in sequence according to their power levels, from high to low. This gives you the fastest way of getting all your batteries fully charged. There are two main differences between the two Charging Hubs. First, the standard Charging Hub only supports the Mavic’s 50W Battery Charger and Mavic Car Charger, while the advanced version also supports the 100W Battery Charger and Car Charger from the Phantom 4. Second, the advanced version will balance the voltage of each battery cell to improve charging efficiency. When one battery’s charging enters the second-half of its charging phase, the next battery will enter the first-half of its charging phase. With 4 batteries all at 15%, the advanced charger can get 4 batteries fully charged in 140 minutes using the Phantom 4’s 100W charger, while the standard version will need 270 minutes with the Mavic’s 50W charger.
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