Provides two replacement units for a small additional charge in one year and covers kinds of accidents, such as water damage and collisions, giving you peace of mind.
If you are purchasing DJI Care Refresh separately for a previously purchased DJI product, DJI Care Refresh will be activated automatically within 24 hours of DJI receiving your order. Your service agreement will be sent to you via email.
DJI Care Refresh and the corresponding product must be purchased from the same country or region. DJI Care Refresh only supports aircraft purchased from official or authorised channels, and its benefits are only eligible in the region where it was purchased.
Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
Online Repair Request (www.dji.com/service/repair)
Send to DJI Repair Center
What is DJI Care Refresh?
DJI Care Refresh is a service plan that provides you with peace of mind, covering damage to your DJI product. DJI Care Refresh is valid for 12 months and offers up to two full replacements at additional charge if accidental damage occurs to your product during normal use. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
How do I purchase DJI Care Refresh for my Inspire 2?
The DJI Care Refresh warranty plan is separately available for the Inspire 2, Zenmuse X4S,Zenmuse X5S and Zenmuse X7 camera. If more than one camera is purchased, DJI Care Refresh can be purchased for each one.
Can I purchase DJI Care Refresh for a new unactivated camera if my Inspire 2 has been activated for more than 48 hours?
DJI Care Refresh can be purchased for any camera that has not been activated or has been activated for less than 48 hours. The period of validity for each DJI Care Refresh warranty plan is subject to the date stated in the service agreement you will receive via email after your purchase.
Which parts can be replaced under DJI Care Refresh?
Mavic series and Spark: aircraft, gimbal, camera, battery and propellers.
Phantom 4 Pro series, Phantom 4 Advanced and Phantom 3 SE: aircraft, gimbal, camera, and propellers.
Inspire 2: aircraft and propellers.
Zenmuse X4S, Zenmuse X5S and Zenmuse X7: gimbal and camera (including lens).
After making a replacement request, send the part needing replacement to DJI.
What’s the difference between DJI Care Refresh and a DJI product warranty? Will a DJI product warranty be invalid without purchasing DJI Care Refresh?
A product warranty is a guarantee of repair service provided by a manufacturer if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from accidental damage occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected.
Can I renew my DJI Care Refresh when it expires? How many times can I purchase DJI Care Refresh for my aircraft?
No, you cannot. Currently, each product is eligible for only one DJI Care Refresh. The service plan cannot be renewed after it expires.
How do I replace my aircraft under DJI Care Refresh?
DJI Care Refresh is bound to the product’s S/N. If you want to replace your product, contact DJI Support via phone, email, or live chat. Then send your product to a designated DJI repair center under the instruction of DJI Support staff. Our repair staff will conduct damage assessment and send you an invoice. After receiving the invoice, you can either choose to repair your product or replace the aircraft under DJI Care Refresh. You will receive a unit that is new or equivalent to new in performance and reliability after paying the service charge specified in your DJI Care Refresh Service Agreement. The replacement’s S/N will be automatically bound to your DJI Care Refresh plan.
I have purchased DJI Care Refresh, do I need to bind it to my product?
If you have purchased a product and select “DJI Care Refresh” with your order on DJI Store, you don’t need to bind the service with it again.
If you purchase “DJI Care Refresh” separately on DJI Store, you need enter your SN of product according to the prompt page.
If you purchase “DJI Care Refresh” activation card, you need enter your activation code and SN of product through http://store.dji.com/active-care to activate your DJI Care Refresh.
Where can I find the aircraft S/N and gimbal S/N?
For the Mavic series and Spark, the aircraft S/N can be found inside the battery compartment. You should only enter the aircraft S/N when you purchase DJI Care Refresh.
For the Inspire 2, the aircraft S/N can be found on the tail of the aircraft.
The Zenmuse X4S ,X5S and X7,gimbal camera S/N can be found on the gimbal.
Phantom 4 Pro series and Phantom 4 Advanced, the aircraft S/N can be found inside the battery compartment. You should only enter the aircraft S/N when you purchase DJI Care Refresh.
For the Phantom 3 SE, the aircraft S/N can be found on the bottom of the aircraft, and the gimbal S/N can be found on the gimbal board.
My aircraft crashed into water. Will replacement be covered under DJI Care Refresh?
Damage occurring after the product has come into contact with water is covered by the DJI Care Refresh. Product that suffers water damage can be replaced under DJI Care Refresh.
Does DJI Care Refresh support international coverage?
No, at the moment, DJI Care Refresh only works within one coverage region. DJI Care Refresh and the corresponding product must be purchased from the same country or region.
Where is DJI Care Refresh available?
At the moment, DJI Care Refresh is only available to customers from the U.S., Canada, EU countries, the UK, Australia, Hong Kong ,Taiwan,and Mainland China. You can check whether DJI Care Refresh is available in your country on the DJI Store.
In which regions is telephone support available?
Telephone support is currently only available in the U.S., Canada, EU countries, the UK, Hong Kong,Taiwan and Mainland China.